The menu looked interesting - it's a California F&B concept - and decided on some Caesar salad, Nachos & a Burger. The food was OK. Not fantastic, but not bad either. The burger was juicy and I was going to say a little above average, when the slice of tomato in the burger slipped out, and we saw the hair. A short, wiry strand, stuck to the half-eaten slice of tomato. It was disgusting. It was wiry.
We had half a burger left, but we ate no more. No more salad. No more nachos. We couldn't even bring ourselves to order any ice-cream.
We raised the issue. The waitress did not appear very taken aback when we showed her the hair. But fortunately for her, she remembered her service recovery lessons, and asked if she could get us anything else instead. Anything else? Goodness know what other horrors lay undiscovered. We politely declined and requested that we not be billed for the burger. For a moment, the waitress thought we were joking but, once again fortunately for her, she recovered in time and said she would check.
They did the decent thing, and agreed not to charge for the offending burger. The manager apologised and said that he checked by couldn't identify the culprit as all the kitchen staff were capped (er, so? the hair we found was short and wiry...), and once again asked if he could get us anything. Once again, we politely declined. And did not tell him that we would not be eating anything ever again from his establishment.
We finally got our ice-cream from Dome across the street.
For all those who are considering a meal at CA*California or Ben & Jerry's at Dempsey Hill. Be warned.
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